faq's


Questions about.... our sleepwear

what types of fabric do you make your sleepwear from?
what are the differences between poplin & flannel?
does your sleepwear shrink after washing?
where do you manufacture your sleepwear?
how would you describe the design of your pajamas?
will your sleepwear fit a man?


Questions about.... our sizing

how does your sizing run & what are the measurements of your pajamas?
how would you describe the cut of your pajamas?
how do I best make a decision on sizing?


Questions about.... ordering

may I call in an order over the phone?
is gift wrapping  available?
is my personal information submitted online safe?
in the rare case of something I have ordered being actually on backorder, when can I expect to receive it?


Questions about.... shipping

how do you ship your orders?
what are your shipping charges?
do you provide an overnight service?
do you charge sales tax?
do you ship overseas?


Questions about.... exchange & returns policy

do you accept exchanges or returns?


Questions about.... wholesale sleepwear & accessory inquiries

how can I receive information about wholesale ordering?


about our sleepwear

what types of fabric do you make your sleepwear from?

all of our sleepwear is made from either 100% cotton poplin or 100% cotton flannel.

what are the differences between poplin & flannel?

poplin is a cotton woven fabric similar in texture & appearance to a dress shirt. It wears cooler than the warmer, furrier texture of flannel. The more times a cotton woven garment is worn & washed, the softer the fabric becomes.

does your sleepwear shrink after washing?

all of our sleepwear fabrics are 100% cotton and they are not pre-shrunk before manufacture. therefore you can expect a little shrinkage of the garment after its first washing cycle (less than 2% of its original size). if in doubt as to your perfect fit, we recommend going with the larger sizing, just to be safe.

where do you manufacture your sleepwear?

we are proud to exclusively manufacture our entire 'kooky' range here in the good old USA.

how would you describe the design of your pajamas?

our pajama top has a full length sleeve, notch collar and a single pocket at the bottom of the front panel. our pants feature a fully elastized waistband with the added security & comfort of a matching drawstring at the front.

will your sleepwear fit a man?

sure why not? check with our sizing chart for the garment's dimensions, and if they work out then give it a go. bear in mind though that certain characteristics of a male will differ from a woman's frame in sizing.

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about our sizing

how does your sizing run & what are the measurements of your pajamas?

our pajama & boxer short sizing is as follows:
S - 0-4
M - 4-8
L - 8-12
XL - 12-16
our kimono bathrobe sizing is as follows:
S - 0-12
L - 14-18
for the precise measurements of our sleepwear please refer to our sizing chart.

how would you describe the cut of your pajamas?

our pajamas are designed to be roomy & comfortable, but not oversized.

how do I best make a decision on sizing?

if in doubt as to which size will fit you better, go for your next size up. pajamas are meant to be ample in size for that lounging comfort. also the pajamas are 100% cotton which will experience a tiny bit of shrinkage upon its first wash. our pajama pant leg length can easily be tailored to your exact measurements as the hem is suitable for alteration.

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ordering the sleepwear

may I call in an order over the phone?

sure, please call us at 646 329 5072, and we would be happy to process your order using this method.

is gift wrapping available?

yes. a fee of $3.00 per item will be added to your final receipt. just click the appropriate box on your online order form and we will take care of the rest.

is my personal information submitted online safe?

absolutely! rest comfortably in our pj's that no personal information from our customers leaves our secure ordering system.

In the rare case of something I have ordered being actually on backorder, when can I expect to receive it?

we will inform you immediately if something you would like is on backorder and the expected time for that item to be back in stock.

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sleepwear & accessories shipping

how do you ship your orders?

all orders received by 3 p.m. Eastern Time are shipped no later than the next business day.
you can choose whether to have your order shipped by USPS Priority Mail or by FedEx Home Delivery.

what are your shipping charges?

our shipping program will calculate your exact shipping costs with your choice of FedEx Home Delivery or USPS Priority Mail.
our shipping costs start at $4.60 with USPS Priority Mail & $6 with FedEx Home Delivery, and will vary according to your order weight & shipping distance from New York state, where we are based.
time of delivery for USPS Priority Mail should be 2-3 business days.
time of delivery for FedEx Home Delivery will vary from 2-3 business days on the east coast to 4-5 business days on the west coast.
FedEx 2Day shipping
delivery will take 2 business days, not including the day the shipment is dropped off at the FedEx office. no shipments are possible on the weekend or US national holidays. FedEx 2Day starts at $16 and will vary according to weight and distance of shipment.

do you provide an overnight service?

FedEx Standard Overnight will provide next business day delivery by 3 p.m to most US addresses; by 4.30 p.m to rural areas. Alaska & Hawaii may take up to 1 day longer depending on delivery location. rates start at $20 and will vary according to weight and distance of shipment.

do you charge sales tax?

orders shipped within New York state are subject to the collection of a 8.625% sales tax. all other states are not charged a sales tax.

do you ship overseas?

yes. your credit card billing address must match your order delivery address and be subject to verification. the cost of orders shipped overseas will be calculated by our shipping cost program.

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kooky sleepwear & accessories exchange & returns policy

do you accept exchanges or returns?

we accept exchanges & returns for items purchased exclusively on our website within 30 days of receipt of shipment. no item will be accepted that is not in its original as-new condition (in other words unworn, unwashed & retaining its original tags). the entire amount of the returned items & any taxes will be refunded, but shipping costs are non-refundable. please ship all returns pre-paid and insured. your credit card will be refunded upon the correct adherence to the returns process. we do not cover the return cost of shipping for exchanged items so please enclose a valid credit card # to pay for onward shipping. please use a box to return your sleepwear items to avoid any damage during transit. damaged goods will not be accepted as a return.

wholesale sleepwear & accessory inquiries

how can I receive information about wholesale ordering?

for wholesale ordering information please contact us via e-mail at sales@kookybycaron.com or on the telephone at 646 329 5072. let us know your store name, address, phone # and buyer's name & we can either have one of our sales rep contact you or we will direct you to our online wholesale catalog or have a copy sent to you in the mail.

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Pajama pant sizing chart

Small Medium Large X-Large
Numbered size equivalent 0-4 4-8 8-12 12-16
Waist (relaxed) 27 29 31 32
Waist (stretched) 36 38 40 42
Outseam (side) 41 41.5 42 42.5
Inseam 30 30 30 30
Cuff (ankle opening) 17 18 19 20

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